Fastxcity – RUG Return & Exchange Policy

At Fastxcity – RUG, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or there may be a need for exchange. Please review our return and exchange policy below:

1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:

The item must be returned within 30 days from the date of delivery.
The item must be in unused, original condition with all tags and packaging intact.
Sale or clearance items are non-refundable and cannot be exchanged unless they are defective or damaged upon arrival.
2. Process for Returns
If you wish to return a product, please follow these steps:

Contact Us: Reach out to our customer service team via email at [email protected] or call our hotline at (574) 753-5436 to initiate the return process. Please provide your order number and reason for the return.
Pack the Item: Carefully pack the item in its original packaging, including all accessories, tags, and manuals.
Ship the Item: Once we confirm the return, ship the item to the following address:
Fastxcity – RUG
346 Wheatland Ave Logansport, Indiana(IN), 46947
Please note that return shipping costs are the responsibility of the customer unless the product is defective or damaged.

3. Refund Policy
Refunds will be processed once the returned item is received and inspected.
Refunds are issued in the original form of payment within 5-7 business days after we receive and approve the returned item.
Shipping charges are non-refundable, except in cases of defective or damaged items.
4. Exchanges
If you wish to exchange a product for a different size, color, or style:

Contact us at [email protected] or via hotline at (574) 753-5436 to check the availability of the desired item.
You will be required to return the original item in accordance with the return process described above.
The exchanged item will be shipped once we receive and inspect the returned item.
5. Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items
The following items cannot be returned or exchanged:

Used or washed rugs.
Items without original tags or packaging.
Customized or personalized products.
7. Contact Us
If you have any questions or need assistance with your return or exchange, please reach out to our customer support team:

Hotline: (574) 753-5436
Email: [email protected]
Address: 346 Wheatland Ave Logansport, Indiana(IN), 46947
This policy provides clear guidance on how customers can return or exchange products, ensuring a smooth experience for your rug shop.